An Extraordinary Service
Restaurant entrepreneur Will Guidara was 26 years old when he took over the Eleven Madison Park restaurant in New York, United States. At the time, it was a two-star establishment, far from being a standout, despite the lavish atmosphere it already boasted. Eleven years later, Eleven Madison Park would be named the best restaurant in the world.
Give more to yourself.
Guidara achieved this transformation by combining the quality of the cuisine with customer service marked by extraordinary, personalized hospitality. For example, surprising a family that had never seen snow with a post-dinner sleigh ride through Central Park; or filling a private room with sand, beach chairs, and festive drinks to cheer up a couple whose dream trip had been canceled. In fact, the exceptional quality of the restaurant's service extended beyond the customers, as Guidara applied it to the way he treated the very team he led. The results were impressive.
Give more to those who work with you.
"In addition to transforming a restaurant, Guidara transformed the idea of customer service. Whatever the company
or organization, it will benefit from these lessons."
SIMON SINEK, writer and author of the acclaimed TED Talk How Great Leaders Inspire Action.
Give more to your customers.
ISBN: 9789895774265
Chancela: Talent
Edição: julho de 2025
Tradução: Nuno Carvalho
Dimensões: 150 mm x 230 mm x 19 mm
Encadernação: capa mole
Páginas: 304
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