Frequently Asked Questions
Orders and Payments
Do I need to register to place an order?
No. You can place your order as a guest, using only your email address to complete the order.
How can I pay for my order?
You can choose the payment method you prefer. The following payment methods are available: credit card (Visa or MasterCard), PayPal, Apple Pay, Multibanco, MB WAY and bank transfer.
Do I need to send proof of payment?
Only for payments made by Bank Transfer do you need to send proof of payment to apoioaocliente@particular.pt. For the remaining payment methods, you do not need to send proof of payment.
How long do I have to pay for my order?
You have up to 72 hours to pay for your order. If payment is not received within this period, your order will be cancelled.
Shipping and Delivery
Do you send books cash on delivery (to be paid upon delivery)?
We do not send books cash on delivery, but all our orders are sent with registered mail so you can track your delivery.
Do you ship outside Portugal?
Yes! We ship worldwide.
Do orders have a tracking number so I can follow the delivery?
Yes, all our orders are tracked so you can follow their delivery!
How do I know my books are on their way?
As soon as your order has been shipped, you will receive an email with the tracking link and number so you can follow it via the CTT website.
This way, you will be able to track your entire order's delivery journey until it reaches its destination!
One of the books I ordered is on pre-order. When will I receive it?
If your order contains one or more pre-order books at the time of purchase, we will ship the entire order on the release date of the last pre-order book to be released.
I received an email informing me that my order was delivered, but I haven't received it yet.
In these cases, please check if your order was placed directly in your mailbox.
If you confirm that you did not receive your order, please contact us with your order number so we can investigate what may have happened.
What does “Postal Recipient” or RPD mean?
If you receive an email informing you that your order has been delivered and, when checking the CTT website, the designation “Postbox” or RPD appears in the record, it means that CTT left the book directly in your mailbox!
Returns and Refunds
I made a mistake and ordered a book I didn't intend to. Can I return it?
You can return the order to us within 14 days of receiving it. To do so, please contact us. You should then send the book(s) you wish to return to the following address: R. Tobis Portuguesa, 4 Escritótio A 1750-292 Lisboa.
Only returns of items in perfect condition and showing no signs of handling will be accepted.
I returned a book. How will the refund be issued?
Refunds are processed within 14 business days of the date we receive the returned book(s). We will use the same payment method you used to place your order. If you paid via Multibanco, please send us your IBAN using the form on our website.
The refund amount does not include shipping costs.
A book is missing/I received the wrong book/I received a damaged book.
In these cases, please contact us using the form on our website and provide your order number and the book in question so that we can resolve the matter as quickly as possible.
Cancellation
Can I cancel an order?
Yes, you can cancel your order until it has been shipped.
To do so, please use the contact form available on the website.
I’ve already paid for my order, but I want to cancel it. What should I do?
If we haven't issued an invoice yet and your order hasn't left our warehouse, you can cancel the order using the contact form available on the website.